FAQ

GENERAL

  • Why GIFTIT?

    GIFTIT is the most practical way of modern gifting. Why limit their choices to a one store voucher or send them unwanted gifts when you can gift them the freedom of choice with GIFTIT e-vouchers.

  • Why GIFTIT Vouchers?

    Unlike all other gifts, GIFTIT voucher grants the celebrant the full freedom of buying what they really want from a wide range of options in our GIFTIT Online store and not to be limited to any specific store. And it saves them the hassle of any repeated or unwanted gifts.

  • Why Giftit online store?

    Giftit online store has 10 categories covering all occasions and tastes; from Mall Gift Cards, Najm visa gift cards, multi brands vouchers, experiences, chocolates, flowers and a unique collection of gifts.

  • What services does GIFTIT offer?

    Individual Gifting: Instant GIFTIT E-Vouchers for all occasions redeemable on GIFTIT Online Store.

    Group Gifting: Collective gifting where family & friends can come together to gift the celebrant a bigger and more valuable gift.

    GIFTIT Online Store: A wide range of selected gifting solutions for all occasions.

    VIP Gifting:  A customised gifting experience where you name it and we make it happen. (coming soon)

  • What Country does GIFTIT support?

    Recipients: United Arab of Emirates
    Gift givers: Worldwide

  • How safe is GIFTIT?

    GIFTIT is fully PCI compliant. GIFTIT never has access to your credit card information. Your payment information is securely transmitted directly to our payment processor STRIPE without it ever passing through our servers. STRIPE is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. You can learn more about STRIPE at www.stripe.com, receiving your money is just as safe.

Gift Givers

  • How will the celebrants benefit from using GIFTIT?

    People love the convenience that GIFTIT provides. They won’t be limited to one specific store or receive an unwanted gift. You will gift them the freedom of choice with GIFTIT e-voucher to select the store gift card they want or any of the available unique products on the online store.

  • What vouchers are available on GIFTIT online store?

    There is a wide range of options covering all occasions and tastes (from mall gift cards to different stores). Please check our Online store for all available vouchers and gift cards.

  • Is it acceptable to send Group Gift to my own occasion?

    Absolutely! People prefer to gift their beloved ones what they really want and love. By providing your guests the opportunity to gift you from the comfort of their home with just a click of a button, you’re saving them the struggle of choosing the right gift.

  • How will I know when the recipient receives the GIFTIT Voucher?

    In addition to the automatic email sent by Giftit; you will be able to send it directly from your own social media channels for confirmation of receipt. Also on your dashboard you can check if the voucher has been redeemed or not.

  • In case my gift recipient did not redeem the voucher and it is about to expire, can I use it?

    YES! If the voucher wasn’t used by your recipient , you can easily add the voucher code to your gift bag and use it to buy what you want from the Giftit Online store. However the code can only be in one gift bag at a time.

  • Can I use the collected group gift directly on the online store?

    YES! All you need is to create a voucher code from your dashboard and add it to your gift bag that you can use on Giftit online store to buy what you want and send it directly to the recipient.

  • What if the gift receipient didn't want any of the gifting options avaialbe on the online store?

    At Giftit we gurantee 100% the best gifting experience; if the gift reciepent couldn't find their perfect gift, they can send us on info@giftit.me and we will issue a full cash refund on the voucher code owner's UAE bank account (T&Cs apply).

  • How do Group Gifting works?

    Group Gifting Made Simple! Invite others to chip in and choose from hundreds of Gifts.
     
    1. Pool funds for the high ticket gift they really want
    2. Create a shared experience for friends & family
    3. Send a memorable, joy-filled gift!     

    Your recipient will receive a link to view their special greeting with photos and love notes -- with a link to the GIFTIT e-voucher. All of the value collected by the group will be applied to the voucher code for a fun and memorable shopping spree.

Gift Recipients

  • I received a link for a Giftit voucher, what’s next?

    Congratulations! You have friends who want to gift you the freedom of choice – you will need to register or login on www.Giftit.me and add the voucher code in your gift bag.

  • How to redeem the voucher on Giftit online store?

    After you add the voucher code in your gift bag, please visit Giftit online store and select your favourite gift (Mall gift card, Store vouchers, unique gifts &/or experiences). At the checkout you will be able to select which voucher code you want to redeem and the payment will be adjusted accordingly.

  • Do I have to use the Giftit voucher amount all at once?

    No! Giftit vouchers can be used as many times as you want till the funds are finished. You can also use it with different vendors.

  • Can I return a product from your online store?

    There is no return or refunds on gift cards, vouchers and customised gifts. In case the product is damaged or not as per the quality advertised, you can return the product directly to the vendor and you can choose any other product from the same vendor (or get a Giftit voucher of the same value). In case of any difficulty please contact us on info@giftit.me and our team will do their best to ensure a smooth and happy experience.

  • What if I didn't want any of the gifting options on the online store?

    At Giftit we gurantee 100% the best gifting experience; if you couldn't find your perfect gift please send us on info@giftit.me and we will issue you a full cash refund on the voucher code owner's UAE bank account (T&Cs apply).

  • How can I enrol In the monthly gift provided by Giftit.me?

    All you need is to take a picture of the gift you received, tag your gift giver and Giftit_uae on Instagram and you will automatically be enrolled for a withdrawal of a gift basket worth AED500 that you can share with your friends.